General Information

24-hour reception and concierge service

Our hotel offers a 24-hour reception service for our guests. For any requests or questions, please call reception at extension 0, or feel free to speak to our staff in person.

Accessibility

Our hotel is also suitable for guests with reduced mobility. Specially designed rooms are available for booking. Access to the reception level is provided by a lift, and movement within the hotel is facilitated by a panoramic lift. The accessible rooms feature wide doors (width: 100 cm), spacious interiors, and bathrooms usable with wheelchairs. The hotel’s common areas, dining room, and spa also comply with legal regulations.

Linen and towel change

Bed linen is changed every three days. If you would like a daily change, please call reception at extension 0, or feel free to speak to our staff in person. The charge for a full daily linen change is: 10 EUR.

Towels are changed daily if you request it. To do this, activate the „Towel change” function on the in-room tablet, under the „Housekeeping” menu.

*Is environmental awareness important to you too? Let’s help the environment together!

Every day, countless towels are washed unnecessarily, polluting our waters.

Towel on the floor: Please change.

Towel on the rack: I would like to use it again.

Extra change: Activate the „Towel change” function on the tablet.

Let’s make the world a better place together!

Luggage rack

You will find our luggage rack in your room.

Shoe polish and shoehorn

If you need shoe polish or a shoehorn, please inform reception – we provide them free of charge.

Shoe shining machine

Our shoe shining machine is located on the ground floor of the hotel, next to the reception.

Luggage assistance

If you need assistance with your luggage, please call Reception at extension 0 – our colleague will be happy to help.

Electricity

All our rooms are equipped with 230 Volt sockets.

If you need a converter, phone charger, or adapter, you can request one at Reception – a deposit is required.

Umbrella

Umbrellas can be requested at Reception and are provided with a deposit. In case of loss, your room bill will be charged 30 EUR.

Wake-up call

To use this service, activate the „Wake me up” function on the in-room tablet.

Check-in, Check-out

Please vacate your room by 11:00 AM on the day of departure, so that the next guests can check in from 3:00 PM.

If you wish to remain in your room after the check-out time, please inform reception. You can extend your stay free of charge until 12:00 PM. Between 12:00 PM and 2:00 PM, the late check-out fee is 30 EUR.

If you depart later, we will store your luggage free of charge in our luggage room.

Movie service

Netflix, Prime, and YouTube apps are available on all TVs; a personal account is required for use.

Please do not save your password and log out of your account before leaving the room.

The hotel is not responsible for accounts left logged in.

Bathrobe and slippers

Bathrobes and slippers are provided free of charge.

To request, please activate the „I would like a robe” option on the in-room tablet under the „Housekeeping” menu, or inform reception in person.

Please indicate your Wellness & Spa needs at extension 0 or in person at reception. Our colleagues will be happy to heat the sauna to your desired temperature and prepare the steam cabin.

Bathroom amenities

You will find shower gel, shampoo, and body lotion provided in the bathroom. Other toiletries (razor, toothbrush, toothpaste, cotton swabs, shower cap) can be requested free of charge at reception.

Cot, Baby bath, High chair

For little ones and grown-ups – so everyone feels good. Every guest is important to us – even the smallest ones! We want to make parents’ relaxation easier and ensure children’s comfort.

Available equipment for families with small children:

• cot
• baby bath
• high chair
• potty
• step stool
• toy package (building blocks, toy cars, figures, storybooks, etc.)

If you need these, please call Reception at extension 0, we will be happy to help!

A little surprise for the children

To ensure even the youngest guests don’t get bored, we also provide a selection of toys in the room. The package includes toys for boys and girls, building blocks, and storybooks – so both day and evening can be filled with fun.

For your peace of mind: All toys are thoroughly disinfected before being placed in the room.

Power adapter / charging station

Power adapters suitable for international use, as well as adapters for charging various electronic devices, can be requested at reception – a deposit is required.

Credit and debit card acceptance

In our hotel, you can pay for services with the following card types: MasterCard, Visa, Maestro, V-pay, Union Pay, Revolut, SZÉP Card. Payment with American Express cards is not possible.

Location

Internet access:

Our hotel provides secure internet access for guests, and VPN usage is also available. You will find the password in the SmartBook folder in your room.

Please always log out of your accounts on hotel devices after use to protect your personal data. The hotel is not responsible for misuse.

Please note that hacking smart devices or attempting to do so is considered a criminal offense.

Beverage service in the bar and lobby

The hotel bar is located on the reception level and is open daily from 10:00 AM to 8:00 PM. Our drink menu includes soft drinks, waters, alcoholic beverages, sparkling wines, and wines from the Juhász Brothers Winery in Egerszalók.

Ticket booking:

We are connected with several Budapest program offices, e.g., Hop-on Hop-off, RiverRide, Széchenyi Bath, etc. For ticket booking and further information, please call Reception at extension 0!

Bicycle rental:

City Mol Bubi bicycles can also be rented at the end of the pedestrian street in front of the hotel (15 meters from the hotel).

A MOL Bubi app and registration are required for use. Link: https://molbubi.hu/

If you have any questions regarding bicycle rental, please call Reception at extension 0.

“Please do not disturb!” or “Don’t disturb” sign

If you do not wish to be disturbed, please activate the „Don’t disturb” function on the in-room tablet. Daily cleaning will not be performed while this signal is active.

When you no longer wish to use this function, please deactivate it on the tablet, or inform reception in person, or by calling extension “0”.

Environmental protection

The protection of nature and society is of paramount importance to us. We use energy- and water-saving devices, sort waste selectively, purchase from local suppliers, and work with environmentally friendly cleaning products.

We support minimal paper usage and, in this spirit, are advocates of digital newspapers. You can browse your favorite daily newspapers at your leisure on the touchscreen display located in the lobby.

Please also support our efforts by not changing your towels every day – this reduces detergent use and protects our natural waters. For sustainability reasons, shower caps are not included in our services, but can be provided upon request at reception.

Our green solutions also include:

• AA/AAA energy-rated appliances
• Geothermal energy use
• Water-saving faucets, showerheads, dual-flush toilets
• Modern ventilation systems with purified air
• LED lighting with motion sensors
• Prioritizing local products
• ECO-labeled cleaning products
• Support for charity programs, schools, and foundations

With every step, we work towards a sustainable future – thank you for being a part of this mission.

Air conditioning and heating

Please be informed that all rooms and indoor areas of our hotel are equipped with air conditioning systems, air filters, and air quality monitoring devices to ensure fresh and clean air for our guests at all times.

Room windows cannot be opened, but you can individually control the temperature using the in-room tablet.

Simply enter the „Room temperature” menu and select your desired temperature. If you need assistance, please contact our reception staff in person or at extension 0.

Escape route

You will find the Escape Route on the hotel map displayed on your room door. The emergency exit closest to your room is also indicated there. In case of an emergency, please follow the instructions described in the escape plan.

Minibar

If you wish to consume items beyond the minibar’s current contents, please activate the „Mini bar fill up” function on the in-room tablet in the „House keeping” menu, or inform reception of your request by calling extension 0.

HUNGARIAN: https://www.smarthotelbudapest.hu/minibar/

ENGLISH: https://www.smarthotelbudapest.hu/en/minibar/

Daily newspapers

Smart Hotel Budapest pays special attention to environmental protection. We support minimal paper usage and, in this spirit, are advocates of digital newspapers. You can browse your favorite daily newspapers at your leisure on the touchscreen display located in the lobby.

Daily cleaning

Daily cleaning service is available at the hotel. If you do not wish to be disturbed, please activate the „Don’t disturb” function on the in-room tablet. Daily cleaning will not be performed while this signal is active.

When you no longer wish to use this function, please deactivate it on the tablet, or inform reception in person, or by calling extension “0”.

Opening hours

Public telephone

Our public telephone, available for both domestic and international calls, can be found at Reception.

Printing and business services

Our business services, available at Reception, include the following:

Our hotel also provides a discreet printing service.

Details

Personal and secure printing

On the Wellness level, after the kitchen, in the Wine Tasting Room, you have the option for discreet and secure printing with the HP DeskJet printer provided.

How to print?

1. Check that the white light on the printer is on (in the bottom right corner).
2. Connect your phone or laptop to the printer’s Wi-Fi network:

DIRECT-84-HP DESKJET 3700 SERIES

1. For the password, please contact reception.
2. Printing: Open the document or email and select the “Print” option.
3. Price: €0.50 / page

Parking

We provide parking facilities for our guests upon request in an open-air car park, located just 150 meters from the hotel.

• Car park address: Rottenbiller Street 56-60.
• Parking fee: €10/car/day.

Directions from Smart Hotel Budapest – to the Hotel Car Park: https://maps.app.goo.gl/pjJ5ZXJEgkCwreA18?g_st=ic

On foot: Starting from the hotel (1068 Budapest, Lövölde tér 4.), walk to the corner of Lövölde Square – Rottenbiller Street, then turn right onto Rottenbiller Street and proceed straight for approx. 150 meters. The car park is on the right.

By car: Starting from the hotel, proceed from Lövölde Square onto Rottenbiller Street, and after approx. 150 meters, you will reach the car park on the right.

Pillow and blanket menu

For your comfort, in addition to the pillows and duvets in your room, extra pillows and blankets can be requested at our hotel.

Our reception staff will be happy to help you choose the most suitable pillow.

Pillow selection:

• small pillow
• soft pillow
• firm pillow
• body pillow

Duvets and blankets:

• polyester duvet
• down duvet
• warming blanket

Baby changing station

Our baby changing station can be found in the ladies’ restroom on the ground floor.

Please only flush toilet paper down the toilet! Do not dispose of other items (such as sanitary products, cotton wool, diapers, wet wipes, baby wipes, wrapping paper) in the toilet, as this can cause blockages.

Luggage storage

Arrived early or already checked out, but still want to explore the city?

We will store your luggage free of charge at reception until you return to the hotel.

Postal packages and messages

Postal packages arriving at the hotel are kept at reception, and we will notify you by message.

To collect a package, please call our reception at extension 0.

Other messages arriving at reception will be forwarded directly to your room.

Forgotten and found items in the hotel can also be mailed if the guest transfers the pre-agreed postage cost to the provided account number in advance. We are unable to send packages with cash on delivery.

Extra bed

Please inform us of your extra bed request in advance, as extra beds can only be placed in certain room types.

Please note that an additional charge applies for the use of an extra bed.

Extra beds can be provided subject to availability.

Activity planning

If you are interested in Budapest’s most iconic activities, please visit our reception, where you will find answers to all your questions. Whether it’s an excursion, cultural program, museums, fun adventures, family celebration, or photography, our receptionists will be happy to assist you.

Feel free to contact us at extension 0, where we are available 24/7.

Breakfast

Our hotel proudly offers a rich buffet breakfast, which you can enjoy in our breakfast room, with the assistance of our staff, between 7:00 AM and 11:00 AM.

Allergen labels are available next to each dish on the buffet to assist our guests with food allergies.

Please inform us of any special food or drink requirements, especially in case of allergies, preferably before your arrival, so that we can prepare accordingly.

Among our dishes, you will find:

Hot dishes: scrambled eggs, omelette, fried eggs, fried bacon, sausages, baked beans, and much more

Cold cuts and cheeses

Fresh vegetables and fruits

Pastries, muesli, yogurts

Various jams, spreads

Coffee, tea, fruit juices, water

Morning wine experience from Juhász Brothers Winery

Allergen information: We pay great attention to allergens when preparing our dishes. Special labels are provided to help you choose.

OUR FOOD AND DRINK SELECTION

FOOD ALLERGIES AND SAFETY

Your safety is important to us, which is why we prepare our dishes with great care.

In addition to our staff, signs are also available to help our guests navigate easily.

Room service: Our room service is available daily from 7:00 AM to 11:00 PM.

Lunch and dinner: can be ordered from excellent nearby restaurants; our receptionists will assist you with your choice. We will deliver the food to your room, and the charges will be added to your room bill. You can place your room service order by dialing ‘0’ or at the reception.

Airport, Transfer and Flight Information

Our colleagues will gladly assist you with flight information, booking, or modifying flight tickets.

To request transfer service, please dial 0 and arrange it at the reception.

The journey between the hotel and Budapest Liszt Ferenc International Airport takes approximately 50 minutes. Please account for city traffic, weather, holidays, and events to ensure a timely arrival.

In case of an early departure, activate the „Wake me up” function on your in-room tablet so our colleagues can provide a wake-up call.

Dry cleaning, ironing and laundry

Our hotel provides laundry, dry cleaning, and ironing services for its guests from Monday to Friday. To use the service, please drop off your clothes at the reception by 9:00 AM. Finished clothes can generally be collected within 24 hours. Ironing service can be provided upon request – if possible – even within 1 hour.

To order the service, please call the reception by dialing 0, or visit our reception in person for arrangements.

Please note that the hotel cannot take responsibility or guarantee against possible damages when using the above services.

Sauna and Steam Cabin

In our wellness area, a Finnish sauna, steam cabin, and tepidarium are available to our guests daily from 11:00 AM to 9:00 PM.

Slippers and bathrobes can be requested via the in-room tablet by activating the „I would like a robe” function. Please do not take the in-room towels; we provide separate towels for the wellness area. In case of missing towels, a compensation fee will be charged.

Children under 14 years old may only use the sauna and steam cabin with adult supervision.

Please inquire about the wellness opening hours at the reception. Our colleagues will gladly heat the sauna to your desired temperature and prepare the steam cabin.

Safe at the reception

The use of the central safe is free of charge. Please note that we can only take responsibility for valuables placed in the safes located at the Reception.

Room inventory

Our Room Inventory list has been attached to all Guest Information guides, detailing all equipment by quantity.

Please review the inventory list and report any discrepancies to our Reception.

In-room safe

Everyone can use the in-room safe with their own individual code. For setup, please follow the instructions on top of the safe. The hotel does not take responsibility for valuables left in the room or the safe. Free safe usage is also available at the reception.

Room service

Our room service (10 EUR/room) is available every day of the week as follows:

*Recommended restaurant: https://kiraly100.hu/

You can place your room service order by dialing “0” or at the Reception.

Birthday party

Celebrate your birthday with us!

Birthday at Smart Hotel Budapest – in the heart of the city!

Invite your friends, and we’ll take care of the atmosphere: 3 hours of games, package offers, delicacies, decoration, music – even with a cake!

Available packages for ages 1–8

With a minimum of 5 children participating (maximum 20 people)

Booking: at least 3 days in advance

Phone number: +36 70 882 7690

Email: hello@smarthotelbudapest.com

Lost and found

Please be informed that items found in the hotel are collected at the Reception. For further information, please dial 0 (zero).

We can also mail items left behind and found in the hotel if the guest transfers the pre-agreed postage cost to the provided account number in advance. We are unable to send packages with cash on delivery.

Cleaning and Safety

Your safety is important to us. Our hotel staff continuously follows strict hygiene rules.

• As a small hotel, there are no crowds, even when fully booked.
• We clean common areas more frequently (reception, door handles, restrooms, lobby).
• More hand sanitizers are available for guests and staff.
• In-room tablets also facilitate communication with the reception, thereby reducing personal contact.
• Our bed linen is disinfected at high temperatures.
• We provide individually packaged toiletries.

This way, we guarantee you a safe and peaceful stay!

Taxi order

To order a taxi, please call our Reception by dialing 0 (zero).

Phone calls

To initiate a phone call, please dial 0 for the reception.

For call charges, please inquire at the reception.

Television channels and Radio

The list of Hungarian-language channels can be found in the TV menu, under ‘Channel Lineup’.

International and news channels in multiple languages:

Sky News (English), Bloomberg TV (English), CNN (English), Deutsche Welle (German), RTL (German), SAT1 (German), Pro7 (German), TVE (Spanish), Rai Uno (Italian), ProTV International, CCTV4 (Chinese)

Venue rental

A drop of passion in the heart of Budapest

A boutique hotel perfect for photoshoots and filming in the 6th district.

A stylish, wine-themed three-story boutique hotel on Lövölde Square, just 20 meters from Király Street. Modern yet intimate atmosphere, industrial-style interior, with spa elements, a wine bar, a fireplace, and a panoramic elevator.

Important information about rental

HUNGARIAN: https://www.smarthotelbudapest.hu/rendezveny/hotel-studio/

ENGLISH: https://www.smarthotelbudapest.hu/en/event/hotel-studio/

Map and other informational materials

Our guests can request a Budapest map and other informational materials at the reception. At breakfast, you will also find a printed program map on the placemats.

Transfer services

We are happy to assist you with organizing airport, as well as other city and out-of-city transfers. Our hotel exclusively cooperates with reliable taxi companies that operate with fixed prices. To order, please call our Reception by dialing 0 (zero).

Tourist information, entertainment options, restaurants

The Reception provides you with information regarding sightseeing, car rental, current exhibitions, recommended restaurants, and bars.

Throughout the entire hotel and in your own room, QR code information points offer various programs.

Visit our QR code points where you can read information about the following:

• Ice rink and boating lake / walking distance: 1 km
• Heroes’ Square / walking distance: 1.2 km
• Széchenyi Thermal Bath / walking distance: 1.5 km
• Vajdahunyad Castle / walking distance: 1.5 km
• Budapest Zoo and Botanical Garden / walking distance: 1.6 km
• St. Stephen’s Basilica / walking distance: 1.6 km
• Synagogue / walking distance: 1.8 km
• Transport Museum / walking distance: 1.9 km
• Citadel / walking distance: 2 km
• Parliament / walking distance: 2.5 km
• Danube Promenade / walking distance: 2.6 km
• Széchenyi Chain Bridge / walking distance: 2.7 km
• Várkert Bazár / walking distance: 3.5 km
• Buda Castle / walking distance: 3.6 km
• Gellért Hill / walking distance: 3.7 km

Ask for an offer for a wine tasting in Egerszalók:

• Juhász Brothers Winery / Egerszalók / distance: 132 km / link: https://www.juhaszvin.hu/hu/rendezvenyek

Sewing kit

A sewing kit can be requested at the reception upon request.

Iron and ironing board, ironing service

The iron and ironing board provided in the rooms can be found in the wardrobe.

Ironing service can be provided upon request – if possible – even within 1 hour.

To order the service, please call the reception by dialing 0, or visit our reception in person for arrangements.

Please note that the hotel cannot take responsibility or guarantee against possible damages when using the above services.

In case of emergency – Safety regulations

Emergency numbers:

Firefighters: 105

Police: 107

Ambulance: 104

General emergency number: 112

Safety information:

• Always close the door when leaving the room!

Fire safety regulations:

• An automatic fire alarm system operates in the hotel.
• In case of fire, follow the escape route located on your room door and the emergency exits indicated on the hotel map.
• Proceed as follows:

1. Immediately notify the reception by dialing 0.
2. Locate and use the nearest emergency exit.
3. Leave the room calmly but quickly.
4. Do not use the elevator.
5. If you detect smoke in the corridor, return to your room, close the door, place a wet towel under the gap, and signal at the window.

Virtual tour of the hotel

If you are curious about our wellness center, you can explore it with our virtual 3D tour. Link: https://my.matterport.com/show/?m=XnF5C11tuFT

Wellness & Spa

Recharge after a long day and pamper your body in our wellness area, where a Finnish sauna, steam bath, and tepidarium await those seeking relaxation. Our hotel, located in the heart of the city, offers relaxation on an island of tranquility.

Opening hours:

Wellness: 11:00 AM – 9:00 PM

Private wellness: 9:00 PM – 10:00 PM

(Opening hours may vary seasonally, please inquire at the reception.)

Amenities:

Slippers and bathrobes are provided upon request, which can be ordered via the in-room tablet using the „I would like a robe” function under the „House keeping” menu item.

Please indicate your Wellness & Spa request by dialing 0 or in person at the reception. Our colleagues will gladly heat the sauna to your desired temperature and prepare the steam cabin.

In our wellness area, the use of towels and swimwear is mandatory. In case of missing bathrobes and towels, compensation will be charged.

Children under 14 years old may only be present in the sauna with adult supervision.

Aroma therapy:

Peppermint: pain-relieving, digestion-aiding, disinfectant effect.

Lavender and lemon balm: calming, anti-inflammatory, aids sleep and mental balance.

Wildflower: antioxidant, reduces anxiety, inflammation, and pain.

If you are curious about our wellness center, you can explore it with our virtual 3D tour. Link: https://my.matterport.com/show/?m=XnF5C11tuFT